Frequently Asked Questions

Please contact us at any time if you cannot find an answer below.

 General Questions

What is your ABN?

37 378 014 474

I need more information about a product, who can I speak to?

All of our staff have both technical as well as hands-on experience with our products. Please just give us a call and we’ll make sure you get to speak to the most relevant member of our team.

How can I find out a bit more about you?

You can visit our About Us page, or you can watch our introductory video just over to the right, on this page.

 Airtools WA Intro

 Shipping & Returns

When will you ship out my order?

We endeavour to ship your order as soon as possible. After we have confirmed your payment, we strive to dispatch your order within one working day. Within Australia, please allow for a delivery time of approximately 1-4 days except for country areas which can take up to 10 days.

There are no dispatches or deliveries during weekends or public holidays, but we will send a tracking number to your email as soon as we ship your item so you know that it’s safely in transit.

Which courier services do you use?

We use reputable freight companies like Australia Post, TNT Express and Toll Express. For larger orders or Corporate Accounts, we are also happy to arrange freight through your own provider.

Note: TNT and Toll only deliver to physical addresses and not post office boxes.

Do you ship internationally?

Yes. We ship worldwide.

Can I pick up my order locally?

Yes, absolutely. Please indicate on your order and feel free to give us a call to arrange collection.

Online Payments & Security

What payment methods do you accept?

We accept Visa and Mastercard, processed securely by eWay in Australia. We also accept Paypal for online purchases and you can use your credit/debit cards via Paypal payments in our checkout.

Can I trust your site?

We use state of the art SSL so that your confidential information stays confidential. We also employ the latest 256-bit encryption technology in all areas of the site which require you to provide payment information.

What happens to my personal and billing information?

Rest assured, you are our number one priority in more ways than one. We value and respect your identity and privacy. We do not disclose your information to any third parties or members outside the Air Tools WA team.

The only people who can view your details as a buyer are Air Tools WA management and selected members of our administrative team.

Didn't find what you need? Send us your question below, we're happy to assist.

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